Experience Mapping

Experience mapping activities and samples, including journey, service, empathy, affinity, context, and system maps.

Journey
Discovery
Affinity
Discovery/Journey
Discovery
Empathy
Empathy/Problem
Journey/Service
User Needs
Business Needs
Discovery
Workflow/Task/System
Discovery/System
Contextual
Task/System
Service/Workflow
Affinity
As-is/To-be